SURFLY VS. CO-BROWSING SOLUTIONS

What’s the difference between Surfly and co-browsing solutions?

At Surfly we’ve enabled over 200,000 users to co-browse any site or digital application without the need to add any code or download an application, something no one else can do. That’s just one of the things that sets Surfly apart from everyone else.

Trusted by hundreds of companies and more than 200,000 users worldwide

See how Surfly stacks up compared with alternatives

Embedded Co-Browsing
Remote Browser
Screen Sharing (Also WebRTC)
No website changes required
Universal (iframe & 3rd party content)
Fast performance
Fine-grained control switching
High quality
No installation or extension
Can be integrated in web apps
Restricted only to the web

Surf any content on the full web

Surfly enables you to co-browse any type of content across the entire web or any digital property.

Whether it’s your own site or a 3rd party site, and includes video, iframes, or any other type of content, it can all take place within a Surfly Co-browsing Session.

No changes to your website or digital property needed

You can start using Surfly to co-browse any website or digital property from the moment you sign-up without the need to add any code to your website or other digital properties.

You can start a Surfly Co-Browsing session from any URL, share a link with anyone, and you will instantly be joined together in a co-browsing session.

Know everything that happens in a session across the full web

If an agent is helping a customer fill out a form or sign a document, having a record of who performed what action is crucial for reporting and compliance. Surfly’s Co-browsing comes with detailed audit logs, so you always have full insight into everything that happens in a session. This also includes any actions that take place on 3rd party sites or applications.

This is crucial for highly regulated industries like Insurance or Financial Services.

Quick and easy integrations

Acting as interaction middleware, Surfly doesn’t require you to make changes to your current flow, and can simply be added where you need it. It also works with the different CRM, Contact Center, and other technologies you already use, instantly adding communication and collaboration.

So whether it’s Salesforce, Cisco, NICE, Amazon Connect, or others, Surfly can be easily integrated.

Other co-browsing solutions have severe limitations when it comes to the intricate details of a web journey, read below to find out the details

Embedded co-browsing
No website changes or code required on each page
iFrames or Framesets (embedded content)
Navigate to different web pages and surf the full web
CSS pseudo classes (interactive menus)
Javascript navigation and continuous scrolling
Resources behind authentication/login
Canvas (short animations/simple drawing tools)
SVG’s (including animations)
HTML5 Audio
WebGL
HTML5 Video synchronized playback
Native Selects
Javascript Alert() Confirm() Prompt()
Open and view non-embedded PDF’s
Open and view non-embedded images / documents (Word, Excel, PPT, etc.)
Synchronized downloading of content
Sychronized Captcha/recaptcha
Fine grain control switching
onChange() form events from follower
Monkey patching of built-in javascript functionality
Full content editable from synchronization

Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.

Any questions?

The driving force behind Surfly is our powerful interaction middleware. All requests and responses made during a Surfly Session pass through our proxy, allowing us to modify website code in a way that enhances digital interaction between two or more parties. Thus, we act as a middleware platform: a transparent layer of technology that can be added to any application to facilitate and improve its digital interactions. You can read more about it on our Interaction Middleware page.

The quick answer: Surfly’s Co-browsing offers a higher quality experience that’s faster and more secure than screen sharing because we employ an advanced proxy technology. It shares website code with all participants in a synced way, as opposed to screen sharing tools that force you to stream the entire contents of your screen (code is way smaller than pixels!).

Think of Surfly’s powerful interaction middleware as the fastest way to travel on the web! If you want a full explanation, check out our Surfly Co-browsing vs. Screen Sharing page.

Yes. Because Surfly is interaction middleware powered by our advanced proxy, it can be easily added to your current technology without having to change the code within your current applications.

Read more about the implementation options.

Surfly’s features

Co-Browsing Co-browsing
Video Chat Video chat
Surfly Session
E-signing
Interaction Middleware Interaction Middleware
Unsub H Principal Engineer

Technical point of view

  • So easy & fast implementation. I don’t need change our website.
  • Powerful APIs with good documents, I made a site in a few days using it.
  • Secure architecture and functions, I can do masking of personal information.
  • No installation, our customer don’t need additional installation.
  • Fast performance
Catherine D

“It is so easy! No one has to download anything for us to connect and the steps needing to make the connection is simple. It has great features that make it easy to show multiple websites and even be able to show documents loaded in my computer. To be able to swap control of the cursor back and forth is also great, so the end user can feel a part of their own enrollment.”

Read the full Surfly review on G2

Christian H Product Portfolio Director

“Surfly convinced us from day one and since then, we didn’t get disappointed in this valuable and friendly partnership. The software of Surfly is a great addition to the OneDealer-portfolio and makes us, and more importantly – our customers, very happy.”

 

Read the full Surfly review on G2

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