SURFLY FOR ANY PLATFORM

Add industry-leading co-browsing features to CPAAS, UCAAS, or your CC platform

Provide best-in-class collaborative functionality for your customers, and enrich their digital journeys.

Pick and choose which co-browsing features you’d like to integrate within your own platforms to upgrade your existing customer or service journeys

Industry-leading Contact Center solutions such as NICE and Amazon Connect integrate Surfly into their platforms.

Trusted by hundreds of companies and more than 200,000 users worldwide

Challenge

Enhance your existing digital platforms.

Surfly’s solution

Interactive functionalities like co-browsing, video chat, drawing, document editing and signing are at your disposal! Have the complete flexibility to integrate one or all of Surfly’s features to provide advanced interactivity on your platform.

Result

Collaborative and interactive features at your customers’ fingertips- integrated completely within your existing platform!

Challenge

Support clients wherever they are, wherever your agents are.

Surfly’s solution

We can close the gap between website visitors and contact center agents by adding collaborative functionality such as co-browsing, video chat, drawing, document editing and signing.

Result

Have your agents support customers in a face to face manner no matter where they are located, a Surfly session only needs a browser to begin and is integrated within your platform.

Challenge

Quickly integrate a flexible solution that works right from the start.

Surfly’s solution

A hassle free and custom integration allowing you to pick and choose the functionalities you want to integrate within your own platforms.

Enjoy the benefits co-browsing, while still utilizing your current technology investments!

Result

Surfly’s well documented API allows quick integration of all of Surfly’s functionalities.Unlike other co-browsing solution providers, we are easy to integrate, full featured, and will work with any 3rd party content out of the box.

Challenge

Stay secure and compliant.

Surfly’s solution

Surfly employs TLS 1.3 transport security, full audit log features, and masking of sensitive customer and prospect data. We are also ISO 27001 certified and do not store any customer data. Ever.

Result

An enhanced sales experience that provides both you and your customers the highest levels of security and ensures that you remain fully compliant through all your sales interactions.

Enhance contact center platforms

An easy to implement solution

CISCO Finesse was looking for an easy to implement solution that allowed them to upgrade their ongoing conversations with collaborative co-browsing functionality

Surfly quickly integrated interactive collaborative features into CISCO platforms allowing them to upgrade ongoing chat, email, or phone conversations into co-browsing sessions.

Integrating an advanced solution

NICE wanted to integrate a technologically advanced solution within their platform that provided real value to their customers, and enhanced their reputation as an innovator in their space.

Surfly seamlessly integrated its solution within NICE MAX. Now, agents could upgrade chat, email, or phone conversations to fully collaborative face-to-face sessions. All in just a few clicks.

Enterprise Financial Services

A hassle-free solution that is friendly to use, easy to integrate, and affordable to adopt.

Universal browsing with video chat and document upload/download is a perfect combination for digital insurance! And I think the free trial and online resource is really helpful for early evaluation.”

Read the full Surfly review on G2

Enterprise Insurance

Why Surfly impressed me?

Surfly’s co-browsing solution is easy to use for both customers and agents, and the back-end system allow business to customize many different settings like user interface and the back list/ white list, and so on.

What attracted me most is Surfly’s e-signature feature and document collaboration, which can help the insurance industry develop the digital online service significantly.

Read the full Surfly review on G2

Enterprise Financial Services

A hassle-free solution that is friendly to use, easy to integrate, and affordable to adopt.

“Universal browsing with video chat and document upload/download is a perfect combination for digital insurance! And I think the free trial and online resource is really helpful for early evaluation.”

Read the full Surfly review on G2

Surfly’s features

Co-Browsing Co-browsing
Video Chat Video chat
Surfly Session
E-signing
Interaction Middleware Interaction Middleware

Create better digital experiences. Without boundaries.