SURFLY FOR ANY PLATFORM
Add industry-leading co-browsing features to CPAAS, UCAAS, or your CC platform
Provide best-in-class collaborative functionality for your customers, and enrich their digital journeys.
Trusted by hundreds of companies and more than 200,000 users worldwide
Challenge
Enhance your existing digital platforms
Surfly’s Solution
Interactive functionalities like co-browsing, video chat, drawing, document editing and signing are at your disposal! Have the complete flexibility to integrate one or all of Surfly’s features to provide advanced interactivity on your platform.
Result
Collaborative and interactive features at your customers’ fingertips- integrated completely within your existing platform!
Learn more about how NICE upgraded its platform with Surfly.
Challenge
Support clients wherever they are, wherever your agents are
Surfly’s Solution
We can close the gap between website visitors and contact center agents by adding collaborative functionality such as co-browsing, video chat, drawing, document editing and signing
Result
Have your agents support customers in a face to face manner no matter where they are located, a Surfly session only needs a browser to begin and is integrated within your platform.
Learn how NICE supported its customers with Surfly’s integrations.
Challenge
Quickly integrate a flexible solution that works right from the start
Surfly’s Solution
A hassle free and custom integration allowing you to pick and choose the functionalities you want to integrate within your own platforms.
Enjoy the benefits co-browsing, while still utilizing your current technology investments!
Result
Surfly’s well documented API allows quick integration of all of Surfly’s functionalities.Unlike other co-browsing solution providers, we are easy to integrate, full featured, and will work with any 3rd party content out of the box.
Challenge
Stay secure and compliant
Surfly’s Solution
Surfly employs TLS 1.3 transport security, full audit log features, and masking of sensitive customer and prospect data. We are also ISO 27001 certified and do not store any customer data. Ever.
Result
An enhanced sales experience that provides both you and your customers the highest levels of security and ensures that you remain fully compliant through all your sales interactions.
Enhance contact center platforms
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For Cisco Finesse
An easy to implement solution
CISCO Finesse was looking for an easy to implement solution that allowed them to upgrade their ongoing conversations with collaborative co-browsing functionality
Surfly quickly integrated interactive collaborative features into CISCO platforms allowing them to upgrade ongoing chat, email, or phone conversations into co-browsing sessions.
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For NICE
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Enterprise Financial Services
25 May 2020
A hassle-free solution that is friendly to use, easy to integrate, and affordable to adopt.
Universal browsing with video chat and document upload/download is a perfect combination for digital insurance! And I think the free trial and online resource is really helpful for early evaluation.”
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Enterprise Insurance
29 March 2021
Why Surfly impressed me?
“Surfly’s co-browsing solution is easy to use for both customers and agents, and the back-end system allow business to customize many different settings like user interface and the back list/ white list, and so on.
What attracted me most is Surfly’s e-signature feature and document collaboration, which can help the insurance industry develop the digital online service significantly.”
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Enterprise Financial Services
25 May 2020
A hassle-free solution that is friendly to use, easy to integrate, and affordable to adopt.
“Universal browsing with video chat and document upload/download is a perfect combination for digital insurance! And I think the free trial and online resource is really helpful for early evaluation.”
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