SURFLY FOR RETAIL
Recreating the physical shopping experience online
Used by some of the world’s leading retailers to merge online and offline to create shared, personalized retail experiences.
Trusted by hundreds of companies and more than 200,000 users worldwide
When in-person shopping stopped in April 2020, SuitSupply, with 140 stores worldwide, added Surfly’s co-browsing and video chat technology to their website, enabling team members to guide customers online as if they were in-store. Using a Surfly session, team members helped customers at every step of the way to complete transactions for high-end and highly custom suits and accessories.
Merge offline and online to creating a personalised, face-to-face, and shared digital shopping experience.
Use Surfly to connect directly to your customer and guide them through your digital journey as if you were in a physical store.
A truly collaborative experience, including co-browsing and video chat, that leads to increased purchases and higher conversion rates across the e-commerce funnel.
Making rapid changes to the digital customer journey using the technology, platforms, and applications that are already part of your existing infrastructure.
Surfly’s technology works with all the platforms and technologies you already use, and is simply a transparent layer that enables collaborative digital interactions
Rapidly transform your digital customer journey regardless of the apps, platforms, or technologies that you currently use.
Customer trust and security
A Surfly Session takes place in a single browser window, or your app, with no 3rd party software for your customers to install. Surfly allows you to mask sensitive customer information and we never store your data….ever.
Your website or app becomes a branded and secure collaboration platform, enabling you to create loyal fans and advocates who help contribute to higher customer satisfaction and NPS scores.
Main use case:
Innovate using current technology investments with minimal change to the current infrastructure or customer journey.
A start to sign solution that allow you to sign a new policy remotely
A secure and seamless way to communicate with customers and recreate the in-person meeting experience.
Quicker resolution times that can increase NPS and first call resolution.
A personalized and collaborative customer experience .
A humanized digital customer journey that enables you to advise customers as if you were face-to-face.
Great additional service to our company!
“It is so easy! No one has to download anything for us to connect and the steps needing to make the connection is simple. It has great features that make it easy to show multiple websites and even be able to show documents loaded in my computer. To be able to swap control of the cursor back and forth is also great, so the end user can feel a part of their own enrollment.”
Why Surfly impressed me?
“Surfly’s co-browsing solution is easy to use for both customers and agents, and the back-end system allow business to customize many different settings like user interface and the back list/ white list, and so on.
What attracted me most is Surfly’s e-signature feature and document collaboration, which can help the insurance industry develop the digital online service significantly.”
Secret Weapon Against COVID-19
“Technical point of view
– So easy & fast implementation. I don’t need change our website.
– Powerful APIs with good documents, I made a site in a few days using it.
– Secure architecture and functions, I can do masking of personal information.
– No installation, our customer don’t need additional installation.
– Fast performance”