SURFLY FOR RETAIL

Enhance virtual shopping by recreating the in-store shopping experience online

Used by some of the world’s leading retailers to merge online and offline to create shared, personalized retail experiences.

Trusted by leading companies and loved by 200,000+ users worldwide

When in-person shopping stopped in April 2020, SuitSupply, with 140 stores worldwide, added Surfly’s co-browsing and video chat technology to their website, enabling team members to guide customers online as if they were in-store. Using a Surfly session, team members helped customers at every step of the way to complete transactions for high-end and highly custom suits and accessories.

Challenge

Merge offline and online to creating a personalised, face-to-face, and shared digital shopping experience.

Surfly’s solution

Use Surfly to connect directly to your customer and guide them through your digital journey as if you were in a physical store.

Result

A truly collaborative experience, including co-browsing and video chat, that leads to increased purchases and higher conversion rates across the e-commerce funnel.

Challenge

Making rapid changes to the digital customer journey using the technology, platforms, and applications that are already part of your existing infrastructure.

Surfly’s solution

Surfly’s technology works with all the platforms and technologies you already use, and is simply a transparent layer that enables collaborative digital interactions

Result

Rapidly transform your digital customer journey regardless of the apps, platforms, or technologies that you currently use.

Challenge

Customer trust and security

Surfly’s solution

A Surfly Session takes place in a single browser window, or your app, with no 3rd party software for your customers to install. Surfly allows you to mask sensitive customer information and we never store your data….ever.

Result

Your website or app becomes a branded and secure collaboration platform, enabling you to create loyal fans and advocates who help contribute to higher customer satisfaction and NPS scores.

Main use case:

Company:

Innovate using current technology investments with minimal change to the current infrastructure or customer journey.

Sales:

A start to sign solution that allow you to sign a new policy remotely

Agent:

A secure and seamless way to communicate with customers and recreate the in-person meeting experience.

Support:

Quicker resolution times that can increase NPS and first call resolution.

Customer:

A personalized and collaborative customer experience.

Advisory:

A humanized digital customer journey that enables you to advise customers as if you were face-to-face.

Catherine D.

Great additional service to our company!

“It is so easy! No one has to download anything for us to connect and the steps needing to make the connection is simple. It has great features that make it easy to show multiple websites and even be able to show documents loaded in my computer. To be able to swap control of the cursor back and forth is also great, so the end user can feel a part of their own enrollment.”

Read the full Surfly review on G2

Internal Consultant in Enterprise Financial Services

Improve Your Customer Relationships

“There are lots of co-browsing capabilities available today, especially as Covid has forced us all to be remote. Surfly is different. It enables a business to work directly with its customer rather than passing the control back and forth. Through its capabilities, businesses can not only train their own staff better, but, provide more personalized customer service by being able to go onto the screen with the customer and point out key messages, correct erroneous input, etc.”

Read the full Surfly review on G2

Unsub H Principal Engineer

Secret Weapon Against COVID-19

Technical point of view

  • So easy & fast implementation. I don’t need change our website.
  • Powerful APIs with good documents, I made a site in a few days using it.
  • Secure architecture and functions, I can do masking of personal information.
  • No installation, our customer don’t need additional installation.
  • Fast performance”

Read the full Surfly review on G2

Awards and Honors

Surfly’s features

Co-Browsing Co-browsing
Video Chat Video chat
Surfly Session
E-signing
Interaction Middleware Interaction Middleware

Create better digital experiences. Without boundaries.