SURFLY FOR ZENDESK CHAT & SUPPORT
Advise, collaborate, and troubleshoot face-to-face, directly from Zendesk
Instantly upgrade and humanize any conversation in Zendesk Chat or Support with Surfly’s video chat and collaborative functionality.
shorter sales cycle
increase in personalized cross-selling
higher satisfaction rate
Trusted by hundreds of companies and more than 200,000 users worldwide
Surfly for Zendesk Chat & Support
Connect with customers face-to-face and collaborate in a way that feels like sitting side-by-side.
Improve your agent efficiency and customer experience, without changing your existing journeys.
Works on any device, instantly—no software to download and no code to add.
Start collaborative face-to-face sessions directly from Zendesk
Surfly allows you to instantly upgrade any Zendesk conversation to a fully collaborative face-to-face session.
Agents can invite customers by just pressing a single button, which elevates the ongoing chat to a Surfly Session, with co-browsing and video chat. There’s no software to download, it just works out-of-the-box on your site and existing journeys.
In an instant, agents connect with customers face-to-face and start co-browsing to advise, troubleshoot, or find an answer together.
Engage, exceed expectations, build relationships
Watch your NPS and CSAT increase as your agents deliver engaging experiences using Surfly’s C0-browsing and video chat functionality.
You can easily pass control of the browser session, fill forms, and sign documents in real time, enabling active two-way collaboration.
Guiding or onboarding your customers, navigating them through a complex document, or simply helping them sign-up becomes personal and memorable.
Start, sell, and sign —
all in the same session
Surfly’s built-in Document Editor & E-signing turn your platform into a start-to-sign solution.
Agents and customers can edit and annotate documents, e-sign remotely, and download finished PDFs — all in the same session.
Make all actions accountable
If an agent is helping a customer fill out a form or sign a document, having a record of who performed what action is crucial for reporting and compliance.
Surfly comes with detailed audit logs, so you always have full insight into everything that happened in a session. The level of detail makes them as informative as screen recordings — each in-session event is documented and time-stamped.
You also have fine-grained control over permissions — if you wish, only the customer would be able perform key actions, i.e. pressing ‘Submit’ buttons, ticking boxes, or filling out credit card details.
Much more than just screen sharing
A choppy, compressed, passive experience, vs a smooth, active experience in real-time, just watching vs. working together: this is the choice between screen sharing and co-browsing.
Our co-browsing technology streams events, not pixels, and doesn’t require much bandwidth to deliver smooth, seamless experiences that truly feel like sitting side-by-side.
Privacy and security at the core
With screen sharing you share everything, whether you want or not. But when co-browsing, you are only viewing the contents of a single browser window. Your customers can trust that whatever else they have on their computers will stay private.
Surfly’s technology also allows you to mask sensitive data (like credit card and account numbers) that customers may need to fill in; agents have no access to any private customer information. Ever.
Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.
Human, visual, and collaborative support to increase NPS and FCR.
Enable your support team to instantly connect with customers, wherever they need you. Troubleshooting is visual and straightforward with Surfly’s Co-browsing and video chat. It’s just like the agent and customer are sitting side-by-side.
What makes Surfly unique?
Almost all other co-browsing solutions require you to place code on all pages that you want to be able to navigate together. But if parts of your customer journey take place outside of the “pre-coded” pages (e.g. on third-party sites you don’t have control over), then you can’t guide and help your customers from start to finish, and oftentimes it means losing them.
This is exactly what makes Surfly different — our technology doesn’t require any adjustments to your pages or application. It offers you immediate time-to-value. Our co-browsing just works across the entire web, and does so out-of-the-box. Instead of bothering with complex code on all of your web pages just to make it work, you can focus on meaningful customer interactions, straight away.
Great additional service to our company!
“It is so easy! No one has to download anything for us to connect and the steps needing to make the connection is simple. It has great features that make it easy to show multiple websites and even be able to show documents loaded in my computer. To be able to swap control of the cursor back and forth is also great, so the end user can feel a part of their own enrollment.”
Product Portfolio Director
A pleasure from day one
“Surfly convinced us from day one and since then, we didn’t get disappointed in this valuable and friendly partnership. The software of Surfly is a great addition to the OneDealer-portfolio and makes us, and more importantly – our customers, very happy.”
Secret Weapon Against COVID-19
“Technical point of view
– So easy & fast implementation. I don’t need change our website.
– Powerful APIs with good documents, I made a site in a few days using it.
– Secure architecture and functions, I can do masking of personal information.
– No installation, our customer don’t need additional installation.
– Fast performance”