Trusted by hundreds of companies and more than 200,000 users worldwide
Simple to use
Starting to record web sessions is incredibly simple. All you need is a link, and Surfly’s web based session recorder takes care of the rest. The end result is recorded as a video stream and delivered to your pre-defined storage endpoint, so you can easily access and analyze the data.
Detailed data analysis
With Surfly’s session recorder, you not only get video recordings of online interactions, but also a detailed log of all actions that occurred within a session. This includes participant metadata, web pages visited, and buttons clicked, all stored in a JSON format. This data can be analyzed to gain valuable insights into user or agent behavior, helping you to improve the customer experience.
Compliance measures in place!
Surfly’s session recorder ensures that your online interactions are recorded while staying fully compliant with key regulations such as HIPAA, PIC, or SOC2. Field masking is used to hide sensitive user data in the video recording and event log, ensuring that your users’ privacy is protected and that you remain compliant with important regulations.
Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.
Any questions?
Do you have questions about our plans or pricing? Feel free to contact us via our live chat, schedule a demo, or email us at sales@surfly.com. You can also access our full documentation by clicking the link below.
All you need to do is turn on session recording in your settings. Then just send a link and start recording!
Absolutely! Surfly employs TLS 1.3 transport security, is ISO 27001 certified, and we do not store any session data on a disk. For more information check out our Security and Compliance Center.
While Surfly does not store customer and session data, we allow our customers to do so. For many of our customers in highly regulated industries (Insurance, Banking, etc.) keeping detailed audit logs is required for compliance reasons, so Surfly allows them to store detailed audit logs of all sessions.
Surfly’s features
Co-browsing
Video chat
Screen sharing
E-signing
FIle editing
