SURFLY FOR Support

A collaborative suite that enables you to seamlessly supports your customers 

Interact, collaborate, and support your customers as if you were sitting side-by-side. Optimize existing self service journeys to enable your teams to innovate with ease!

Talk to our experts

Embrace the future of customer support by engaging in real-time collaborative sessions with your customers.

By utilizing our collaborative tools, Achmea, the leading financial services company in the Netherlands, has taken a proactive step toward enhancing their customer experience. What are you waiting for?

See what Surfly can do for you

Trusted by hundreds of companies and more than 200,000 users worldwide

Challenge

In the fast-paced world of customer support, understanding your customers and addressing their problems effectively can be a daunting task, especially when you’re limited to traditional support channels like phone calls

Surfly’s solution

Surfly helps you truly connect with your customers with its collaborative suite of features. Within a Surfly Session, your customer support team can securely connect with a customer and utilize a range of interactive features. Through co-browsing, drawing, and video calling, you can delve deep into your customers’ issues, making it easier for them to grasp the offered solution. This seamless support experience not only ensures that you understand your customers better but also empowers them with a clear understanding of how you can help them. Say goodbye to frustration and hello to a more effective support journey with Surfly.

See what Surfly can do for you ›

Challenge

Ever changing customer journeys in innovative companies make it difficult for support agents to keep up 

Surfly’s solution

With Surfly, your agents gain the confidence to navigate these ever-changing journeys instantly, even if they’ve never encountered them before. Our co-browsing tool equips them with the means to assist customers effortlessly, regardless of the journey’s complexity.

Moreover, our compliant session recording features enables you to gather valuable session data. This data, in turn, empowers your teams to learn, adapt, and iterate efficiently, creating a continuous cycle of improvement.

See what Surfly can do for you ›

Challenge

Creating a unified customer journey on your website, with the various other applications you use is a significant hurdle. Training your internal teams to navigate and utilize various systems is also a time-consuming process

Surfly’s solution

Surfly enables a consistent customer experience across your digital platforms while simplifying internal training and workflows. 

Surfly seamlessly overlays your existing systems, and works with third party applications, out of the box. Our innovative approach allows your agents to join the customer’s journey instantly, regardless of the complexity of your existing platforms. 

It’s all about creating a cohesive and effortless experience for your customers and your team.

See what Surfly can do for you ›

How Surfly optimizes any support journey

Innovate your omnichannel approach
Achema needed to innovate their omnichannel approach using their existing contact center and CRM technology
investments with minimal change to their current infrastructure or customer support journey.

Using Surfly, they were able to add a digital interaction layer on top of their existing infrastructure and the technology they had already invested in. With agents being able to see what a customer is seeing in real time, they can quickly advise, support, and guide the customers to successful resolutions that would be extremely difficult via phone, chat, or email.

Create a collaborative remote support experience

Central Beheer, a Dutch health insurance provider, needed to create a personalized, collaborative, and visual remote support experience to enable their agents to solve customer enquiries quickly.

Implementing Surfly gave agents the functionalities they needed to remotely guide customers through their annual statements and address issues on the spot. This complemented Centraal Beheer’s existing website self-service features and led to a marked improvement in first call resolution rate.

Catherine D.

Great additional service to our company!

“It is so easy! No one has to download anything for us to connect and the steps needing to make the connection is simple. It has great features that make it easy to show multiple websites and even be able to show documents loaded in my computer. To be able to swap control of the cursor back and forth is also great, so the end user can feel a part of their own enrollment.”

Read the full Surfly review on G2

Christian H Product Portfolio Director

A pleasure from day one

“Surfly convinced us from day one and since then, we didn’t get disappointed in this valuable and friendly partnership. The software of Surfly is a great addition to the OneDealer-portfolio and makes us, and more importantly – our customers, very happy.”

Read the full Surfly review on G2

Unsub H. Principal Engineer

Secret Weapon Against COVID-19

Technical point of view

  • So easy & fast implementation. I don’t need change our website.
  • Powerful APIs with good documents, I made a site in a few days using it.
  • Secure architecture and functions, I can do masking of personal information.
  • No installation, our customer don’t need additional installation.
  • Fast performance

Surfly’s features

Co-Browsing Co-browsing
Video Chat Video chat
Screen sharing
E-signing
FIle editing
See all features

Create better digital experiences. Without boundaries.

Talk to our experts