Innovate your omnichannel approach
Achema needed to innovate their omnichannel approach using their existing contact center and CRM technology
investments with minimal change to their current infrastructure or customer support journey.
Using Surfly, they were able to add a digital interaction layer on top of their existing infrastructure and the technology they had already invested in. With agents being able to see what a customer is seeing in real time, they can quickly advise, support, and guide the customers to successful resolutions that would be extremely difficult via phone, chat, or email.