Innovate quickly using current technology investments, and with minimal change to the current infrastructure
talkevent was seamlessly able to add co-browsing technology within its existing tech stack in just 2 weeks
Challenge:
talkevent wanted to quickly enable collaborative functionality within their fintech software solution that enhances customer engagement and is used by over 200 financial institutions. Specifically they needed to recreate the convenience and security of in-person meetings online by integrating co-browsing functionality within their software.
Solution:
Utilizing Surfly’s flexible and well documented APIs, talkevent was able to fully integrate co-browsing features into their software with minimal code to change, deploy, or test. Within just 2 weeks they were all set and ready to launch!
Results:
Due to this expedited time to market, talkevent quickly responded to their customers needs and enabled their customers’ agents to instantly upgrade any chat conversation into a fully collaborative digital experience. This enabled their users to create better, happier, and more collaborative customer relationships.
What talkevent says:
Story:
When talkevent wanted to quickly enable collaborative functionality within their fintech software solution, they turned to Surfly. Their software, which enhances customer engagement and is used by over 200 financial institutions globally, already had a suite of functionalities and they needed a solution that could get integrated quickly and seamlessly without interfering with the rest of their tech stack.
They decided to integrate Surfly’s Co-browsing technology to recreate the convenience and security of in-person meetings online.
Utilizing Surfly’s flexible and well-documented APIs, they were able to fully integrate our co-browsing features into their software with minimal code to change, deploy, or test. Within just 2 weeks they were all set and ready to launch!
Due to this expedited time to market, talkevent quickly responded to their customers needs and enabled their customers’ agents to instantly upgrade any chat conversation into a fully collaborative digital experience. This enabled their users to create better, happier, and more collaborative customer relationships.
Innovate quickly using current technology investments, and with minimal change to the current infrastructure
talkevent was seamlessly able to add co-browsing technology within its existing tech stack in just 2 weeks
An easy and seamless way to communicate with customers and support them in real-time as if they were sitting side by side.
Surfly’s Co-browsing technology enabled them to recreate the convenience and security of in-person meetings online