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As Genesys phases out support for its on-premise and subscription products, including Genesys Engage on-premises (EOL December 31, 2028) and PureConnect (EOL July 2025), organizations that rely on Genesys’ built-in co-browsing capabilities are facing a critical challenge: how to maintain seamless customer collaboration without disruption.
While Genesys is guiding customers to migrate to Genesys Cloud, many enterprises—particularly those in regulated or security-sensitive industries—still need on-premise or private cloud deployment options for compliance and control.
That’s where Surfly comes in.
A Future-Proof Replacement for Genesys Co-browse
Surfly is a universal co-browsing and web collaboration platform that can be deployed on-premise, in a private cloud, or as a fully managed SaaS service, giving enterprises full flexibility over how they deliver customer experience.
Unlike legacy co-browsing tools tied to a single vendor or CRM stack, Surfly’s browser-based technology allows agents to instantly share any web application—no downloads, plugins, or code changes required.
Why Enterprises Choose Surfly
1. No-Code, Instant Setup
Start co-browsing immediately without any integration work. Surfly operates directly within the browser and can be embedded or launched from existing CRM and contact center platforms.
2. Advanced Security and Compliance
Surfly aligns with SOC 2, ISO 27001, HIPAA, and GDPR standards and supports data masking, field blocking, and audit logging to ensure complete privacy during live sessions.
3. Universal Web Compatibility
Surfly works across all web applications, including third-party content, iFrames, and dynamic web apps, without requiring site modifications—ideal for complex enterprise environments.
4. Flexible Deployment (Including On-Premise)
Surfly offers an on-premise version for organizations that must keep all data within their own environment. Installation and management are straightforward
—see our full setup documentation here.
5. Scalable Integrations
Easily integrate with existing systems through APIs or extensions, ensuring that adopting Surfly doesn’t disrupt your current workflows.
Ready to Bring Co-Browsing Back?
If your contact center or CRM is evolving and you’re looking for a secure, future-ready way to enable collaboration again, Surfly makes it simple.
✅ Deploy on-premise or in the cloud
✅ Integrate with any CRM or CCaaS
✅ Restore co-browsing instantly — without code changes
Ready to see it in action?
