Success stories from
Surfly customers like

When HSBC Life needed to connect thousands of agents to customers via their browsers, they chose Surfly’s co-browsing and video chat technology. Surfly’s technology allowed agents to recreate the in-person meeting experience remotely, enabling them to connect with customers without requiring additional software downloads and to create and finalize policies from start to finish.

MS Amlin had an existing e-platform for insurers and customers but sought to enhance their digital customer journey. They integrated Surfly’s co-browsing technology, which was tailored to their needs. This integration improved broker and customer satisfaction by enabling real-time remote collaboration, significantly reducing the time to get quotes and start policies.

When in-person shopping ceased in April 2020, they turned to Surfly’s co-browsing and video chat technology. This allowed Suitsupply to offer personalized, in-person services online, enabling shoppers to provide specifications and choose items remotely. When customers reached the store, their items were ready for pick up. Surfly helped Suitsupply create a seamless online merge offline (OMO) customer experience, boosting remote sales.

Startpage sought external technologies to enhance their website and found Surfly. After evaluating Surfly’s Interaction Middleware, they recognized it as the solution to their technical challenges. Surfly’s customizable technology transformed web requests and improved the website’s look, feel, and functionality without altering its original source code.

With a diverse customer base across various insurance brands, Achmea aimed to elevate their customer service interactions. To achieve this, they adopted Surfly’s technology, which empowered their agents to guide customers seamlessly and collaborate in real time during support calls. This enhancement led to stronger customer connections, faster issue resolution, and an overall improvement in client satisfaction across their service centers.

Empire Life’s digital sales journey was fragmented, requiring advisors to switch between multiple applications. By integrating Surfly’s co-browsing technology, they unified the sales process, enabling real-time collaboration with clients and streamlining the entire experience. This transformation not only boosted satisfaction but also saved significant time and resources.

Abrige Academy sought to create an interactive, collaborative online learning environment for students and teachers. By integrating Surfly’s co-browsing technology, teachers could launch learning sessions directly from their browsers without additional software. Surfly’s unique features, including control switching, multi-participant content sharing, and interactive tools, empowered students to engage directly with teaching materials in real time. This solution transformed traditional online education by fostering two-way interaction, enhancing accessibility, and providing tools for a dynamic learning experience.