Surfly powers unrivaled Co-browsing
With Surfly’s high quality and super fast co-browsing technology you can provide a customer experience that equals that of a face-to-face meeting, without any barriers in the service cycle. Just click a button or share a link to browse the web together with your customers.
Surfly is a turn-key service that is easily added to your web-site. With our fully documented API it is straightforward and easy to integrate and with our (video)chat functionality you can build trusting relationships with your clients.
Blazing Performance
Benefit from the optimized performance: Always hit a server that is geographically close in order to reduce latency and optimize performance.
Integrations
Integrate Surfly completely into your website: You can now deliver your sales pitches and demos instantly from your own website, without needing to switch platforms.
Compliance
Set up compliant sessions with Surfly: Connect with customers who deal with protected information and are required to follow particular security measures, such as HIPAA and GDPR.
Comparison
High Quality
No Integration Required
Works with iFrames and 3rd party content
No Installation or Extension
Can be integrated in Existing Web App
Restricted only to the web
JS Based Co-Browsing
Pixel Based Co-Browsing
Screen Sharing
Co-browsing is a very complex technology, and Surfly makes it easy to implement a top notch solution.
Patrick SpeijersIt’s so smooth, the video quality is excellent !
Martijn van der DoesWhat convinced us to choose Surfly is their technology, mainly the straightforward and easy implementation.
Anant RaoCo-browsing vs. Screen-sharing
Unlike screen-sharing, co-browsing only shares your web browser, not your complete desktop. Would you feel comfortable giving others access to your computer?
Screen-sharing solutions are pixel-based, which means that the controller constantly takes snapshots of the screen and then sends these to the other side in compressed form. The drawback of this approach is that screen updates are slow and of low quality. Surfly’s co-browsing, on the other hand, lets you surf the internet together, and not look at an image of a website on someone else’s computer.
Surfly vs. Other Co-browsing
Surfly distinguishes itself by overcoming cross-domain policies and having all elements on the site (including iframes) function correctly within the co-browsing session. This means that audio and video are synced as well. In addition, all visual updates can be efficiently captured. Our proxy approach also allows us to provide both the user and the agent with a very smooth co-browsing experience that is much faster than other solutions.
Unlike many co-browsing solutions, Surfly works on any web page even those that you don’t control. Whether your clients connect through WhatsApp, Facebook, Phone or just webchat you will be able to start co-browsing sessions directly from any web application. To learn more about the difference between Surfly and other co-browsing solutions, have a look at the table below:
Comparison
Full Content-Editable Synchronisation
Monkey patching of build-in Javascript functionality
onChange() form events from follower
Control Switching
Captcha
Synchronized Downloading of content
no-embedded Images / Documents
non-embedded PDF
Javascript Alert() Confirm() Prompt()
Native Selects
HTML5 Video
WebGL
HTML5 Audio
SVG
Canvas
Javascript Navigation and continuos scrolling.
Resources Behind Authentication
CSS Pseudo Classes (interactive menu's)
3rd party content
iFrames or Framesets
No website changes required
Embedded / Javascript based co-browsing
Description
Perfect synchronization of content editable forms among all participants.
When your code changes it can effect all code running after it. This could break the synchronization - Surfly uses a more robust approach to defend against this.
We properly support onChange() events activated from the follower side. This is not possible with a purely embedded approach.
We allow full control switching where participants can do more than just point and draw.
Captcha's or recaptcha's are fully synchronized among all participants of a session.
Within a Surfly session we can allow all participants to securely download external content, even those items that require authentication to be accessed.
The above also works for images, word documents, excel sheets powerpoint files. We automatically convert the document to PDF that can be viewed by all participants.
A direct link to a PDF file can be opened and viewed within a Surfly co-browsing session.
These functions generally block all Javascript behavior which makes it difficult to work within a co-browsing scenario. This is not a problem for Surfly.
With the purely embedded approach, dropdowns (expandable select boxes) that are not styled with any CSS will not be shown correctly on the follower side. This is not a problem with Surfly.
Do you want to have synchronized play of Video elements? This is only possible with Surfly.
WebGL is normally used with 3D designers and planners and is not a problem for Surfly to handle.
Synchronized audio only works within Surfly.
Scalable Vector Graphics can be synchronized, this includes possible SVG animations.
Canvas can be used to have short animations or ever simple visual drawing tool on your website. This only works within Surfly.
These functions generally block all Javascript behavior which makes it difficult to work within a co-browsing scenario. This is not a problem for Surfly.
Maybe you require your users to login and are the resources behind authentication. We can enable secure access to these resources without sharing authentication secrets.
A lot of websites use dynamic menu's that interact when you move your mouse over them. With a purely embedded solution these will simply never work.
With Surfly you can navigate to different web pages, without ending the session. This is not guaranteed with a purely javascript approach.
Embedded content (Google Maps, Disqus, or social buttons) are implemented using iFrame. With the Javascript based approach Iframes and framesets are not supported.
With a purely Javascript based approach you'll need to embed the code on each and every page. This is doable for small companies but for large Enterprises where the website is divided in multiple compartments or even outsourced and no-longer maintained not really realistic.
Comparison
Full Content-Editable Synchronisation
Full Content-Editable Synchronisation
Monkey patching of build-in Javascript functionality
Monkey patching of build-in Javascript functionality
onChange() form events from follower
onChange() form events from follower
Control Switching
Control Switching
Captcha
Captcha
Synchronized Downloading of content
Synchronized Downloading of content
no-embedded Images / Documents
no-embedded Images / Documents
non-embedded PDF
non-embedded PDF
Javascript Alert() Confirm() Prompt()
Javascript Alert() Confirm() Prompt()
Native Selects
Native Selects
HTML5 Video
HTML5 Video
HTML5 Audio
HTML5 Audio
WebGL
WebGL
SVG
SVG
Canvas
Canvas
Javascript Navigation and continuos scrolling.
Javascript Navigation and continuos scrolling.
Resources Behind Authentication
Resources Behind Authentication
CSS Pseudo Classes (interactive menu's)
CSS Pseudo Classes (interactive menu's)
3rd party content
3rd party content
iFrames or Framesets
iFrames or Framesets
No website changes required
No website changes required
Embedded / Javascript based co-browsing
Full Content-Editable Synchronisation
Monkey patching of build-in Javascript functionality
onChange() form events from follower
Control Switching
Captcha
Synchronized Downloading of content
no-embedded Images / Documents
non-embedded PDF
Javascript Alert() Confirm() Prompt()
Native Selects
HTML5 Video
HTML5 Audio
WebGL
SVG
Canvas
Javascript Navigation and continuos scrolling.
Resources Behind Authentication
CSS Pseudo Classes (interactive menu's)
3rd party content
iFrames or Framesets
No website changes required
Full Content-Editable Synchronisation
Monkey patching of build-in Javascript functionality
onChange() form events from follower
Control Switching
Captcha
Synchronized Downloading of content
no-embedded Images / Documents
non-embedded PDF
Javascript Alert() Confirm() Prompt()
Native Selects
HTML5 Video
HTML5 Audio
WebGL
SVG
Canvas
Javascript Navigation and continuos scrolling.
Resources Behind Authentication
CSS Pseudo Classes (interactive menu's)
3rd party content
iFrames or Framesets
No website changes required
Description
Full Content-Editable Synchronisation
Working with a contentEditable form and trying to synchronize this among participants - this is not a problem for Surfly.
Monkey patching of build-in Javascript functionality
When your code changes for example window.addEventListen - er it can effect all code running after it. These kind of changes are relatively commond and are used by certain Javascript libraries. This could break the synchronisation - but Surfly uses a more robust approach to defend against this.
onChange() form events from follower
For example, we properly support onChange() events activated from the follower side. Something that is not possible with a purely embedded approach.
Control Switching
We allow full control switching where participants can do more than just point and draw. For example, with Surfly it is possible to interact with a Carrousel as any participant. See: http://ui-patterns.com/patterns/C
arouselCaptcha
Captcha's or recaptcha's are fully synchronized among all participants of a session.
Synchronized Downloading of content
Within a Surfly session we can allow all participants to securely download external content, even those items that require authentication to be accessed.
no-embedded Images / Documents
The above also works for images, word documents, excell sheets powerpoint files. We automatically convert the document to PDF that can be viewed by all participants.
non-embedded PDF
A direct link to a PDF file can be opened and viewed within a Surfly co-browsing session.
Javascript Alert() Confirm() Prompt()
These functions generally block all Javascript behavior which makes it difficult to work with in a co-browsing scenario. However, we automatically rewire these functions into something that will continue to work within a session.
Native Selects
Dropdowns (expandable select boxes) that are not styled with any CSS will not be shown correctly on the follower side. This makes it difficult for an agent to
HTML5 Video
Do you want to have synchronized play of Video elements? This is only possible with Surfly.
HTML5 Audio
Synchronized audio only works within Surfly.
WebGL
WebGL is normally used with 3D designers and planners and is not a problem for Surfly to handle.
SVG
Scalable Vector Graphics can be synchronized, this includes possible SVG animations.
Canvas
Canvas can be used to have short animations or ever simple visual drawing tool on your website. This only works within Surfly.
Javascript Navigation and continuos scrolling.
Those buttons that allow you to click to go to top or click to go the bottom simply don't work well with a purely embedded solution. This is a common UI pattern: http://ui-patterns.com/patterns/C
ontinuousScrollingResources Behind Authentication
Maybe you require your users to login and are the resources behind authentication. We can enable secure access to these resources without sharing authentication secrets.
CSS Pseudo Classes (interactive menu's)
A lot of websites use dynamic menu's that interact when you move your mouse over them. With a purely embedded solution these will simply never work.
3rd party content
What should happen if you actually click on a link within a co-browse session? You ofcourse want to maintain the session, but with a purely embedded solution this is not guaranteed - if the link goes to a page which has no Javascript tag on it you'll basically lose the session and thus your customer.
iFrames or Framesets
Maybe your site has embedded content. For example a Google Maps, a Disqus conversation board or even a like button. All these are implemented using an iFrame and these will not work with
No website changes required
With a purely Javascript based approach you'll need to embed the code on each and every page. This is doable for small companies but for large Enterprises where the website is divided in multiple compartments or even outsourced and no-longer maintained not really realistic.
Comparison
Full Content-Editable Synchroni-
sationMonkey patching of build-in Javascript functionality
onChange() form events from follower
Control Switching
Captcha
Synchronized Downloading of content
no-embedded Images / Documents
non-embedded PDF
Javascript Alert() Confirm() Prompt()
Native Selects
HTML5 Video
HTML5 Audio
WebGL
SVG
Canvas
Javascript Navigation and continuos scrolling.
Resources Behind Authentication
CSS Pseudo Classes (interactive menu's)
3rd party content
iFrames or Framesets
No website changes required
Embedded / Javascript based co-browsing
Description
Perfect synchronization of content editable forms among all participants
When your code changes it can effect all code running after it. This could break the synchronization - Surfly uses a more robust approach to defend against this.
For example, we properly support onChange() events activated from the follower side. Something that is not possible with a purely embedded approach.
We allow full control switching where participants can do more than just point and draw. For example, with Surfly it is possible to interact with a Carrousel as any participant. See: http://ui-patterns.com/patterns
/C
arouselWithin a Surfly session we can allow all participants to securely download external content, even those items that require authentication to be accessed.
Within a Surfly session we can allow all participants to securely download external content, even those items that require authentication to be accessed.
The above also works for images, word documents, excel sheets powerpoint files. We automatically convert the document to PDF that can be viewed by all participants.
A direct link to a PDF file can be opened and viewed within a Surfly co-browsing session.
These functions generally block all Javascript behavior which makes it difficult to work with in a co-browsing scenario. However, we automatically rewire these functions into something that will continue to work within a session.
With the purely embedded approach, dropdowns (expandable select boxes) that are not styled with any CSS will not be shown correctly on the follower side. This is not a problem with Surfly.
Do you want to have synchronized play of Video elements? This is only possible with Surfly.
Synchronized audio only works within Surfly.
WebGL is normally used with 3D designers and planners and is not a problem for Surfly to handle.
Scalable Vector Graphics can be synchronized, this includes possible SVG animations.
Canvas can be used to have short animations or ever simple visual drawing tool on your website. This only works within Surfly.
Those buttons that allow you to click to go to top or click to go the bottom simply don't work well with a purely embedded solution. This is a common UI pattern: http://ui-patterns.com
/patterns/C
ontinuousScrollingMaybe you require your users to login and are the resources behind authentication. We can enable secure access to these resources without sharing authentication secrets.
A lot of websites use dynamic menu's that interact when you move your mouse over them. With a purely embedded solution these will simply never work.
What should happen if you actually click on a link within a co-browse session? You ofcourse want to maintain the session, but with a purely embedded solution this is not guaranteed - if the link goes to a page which has no Javascript tag on it you'll basically lose the session and thus your customer.
Maybe your site has embedded content. For example a Google Maps, a Disqus conversation board or even a like button. All these are implemented using an iFrame and these will not work with
With a purely Javascript based approach you'll need to embed the code on each and every page. This is doable for small companies but for large Enterprises where the website is divided in multiple compartments or even outsourced and no-longer maintained not really realistic.
