A truly scalable platform, Surfly offers a real-time web sharing technology and enables remote collaboration by showing others what you see in your web browser.
“Co-browsing is a very complex technology, and Surfly has all the experience and knowledge that’s needed to implement a top notch solution.”\\r\\n\\r\\n– Patrick Speijers, CEO, ROBIN\\r\\n\\r\\n
“Surfly has effect on all three elements. That’s why we made the choice to integrate.”\\r\\n\\r\\n– Patrick Speijers, CEO, ROBIN\\r\\n2. ROBIN’s customers think of them as a partner for the long haul because ROBIN has proved to innovate fast in the realm of retail and eCommerce. By implementing Surfly, ROBIN bypassed the time-consuming internal development of a complex tool and was able to instantly deliver a quality solution and a competitive edge for their customers.With no one in the industry doing anything like this, Surfly sets ROBIN and its customers apart.\\r\\n\\r\\nDepending on the specific vertical industries and types of questions, with Surfly, call/chat handling time for ROBIN’s customers can be reduced by up to 50%, providing an outstanding advantage and ROI. This alone, in the era of immense focus on customer experience is not only in line with ROBIN’s manifesto, but a big win for the business as well\\r\\n
“Surfly helped us with both challenges. Besides, the whole domain of co-browsing is mastered by Nicholas and his team. We think of them as a professional partner.”\\r\\n\\r\\n– Patrick Speijers, CEO, ROBIN\\r\\n3. As co-browsing became one of the key features of ROBIN’s King Plan, Surfly helped the company increase the percentage of King Plan’s sold to their customers.\\r\\n
Connecting with your customers over the phone or by chat can be tricky sometimes. Especially when you try to guide them through your website. Miscommunication is lurking on the horizon, so it is important to create a bond of trust and bring your agents closer to your customers. With Surfly you can create an in-person experience with your customers and connect to them seamlessly. Launch a Surfly session and instantly see your customer issues or illustrate a concept without a hitch. Quick and simple!
“4.7% annual improvement in comparison to 0.2% decline when not using co-browsing”
Sharing a website will enable customer service representatives to increase their first line resolution and decrease their solution times. Furthermore it will drop the call back ratio, since the participants can actually see what they have to do the next time.
With Surfly you can launch co-browsing sessions directly from your website. You can even customize the flow in such a way that it perfectly matches your website’s look and feel! Furthermore, it’s possible to integrate Surfly together with other chat solutions and CRM systems. With many different astonishing features, create the exact experience you desire for your customers as well as your agents. Surfly will help you save time and get straight to your customers, instantly!