Surfly vs. embedded co-browsing technology

Embedded co-browsing solutions require you to change your website’s code.
Surfly does not.

Embedded co-browsing claim to offer ‘universal’ co-browsing, but it only works on your website. And only after you’ve added a bunch of JavaScript code. It’s often just screen sharing in disguise. Not very universal at all. Here at Surfly, what we mean with "universal co-browsing" is that a Surfly session can be used to browse absolutely anything that can be loaded from a web browser via the internet. This includes any website and any web app, no matter if you own it or not.

Product, sales and service teams in industries like insurance, banking, healthcare, enterprise e-commerce and more made the switch to Surfly
With surfly

Co-browse, co-sell, co-demo, co-anything

With Surfly, you get co-browsing and collaborative web interaction on steroids. The end-user experience is so frictionless, people usually won’t even realize they’ve switched to a Surfly co-browsing session.

Add collaborative features to any website, platform or app, right now. No code needed. Or build your own collaborative user journeys, in minutes instead of months.

embedded co-browsing solutions

Slow, risky and limited

Slow implementation
Adding code to every single webpage
Reliant on code snippets
Low-res sharing
Lack of session data
Limited masking
Content from other sites unviewable
No support for offline documents
Compliance risks

See how Surfly stacks up against embedded co-browsing

Features
Embedded co-browsing
Codeless implementation
No set-up required, works instantly on any website
Requires embedding code on each pahe
Supports 3rd-party content
Works seamlessly with iframes, embedded videos, chatbots and payment portals
3rd-party content often fails to load or displays black frames
Cross-website navigation
Users can browse external websites without free limitations
Restricted to pages where code is embedded. Navigating away breaks co-browsing
Performance & speed
High quality, low-latency browsing with real-time interactions
Slow loading speeds, frequent errors, and degraded quality outside embedded pages
Screen sharing alternative
Full browser-based session without needing screen sharing
Falls back to slow, pixel-based screen sharing when navigating beyond embedded pages
Session Tabs
Allows multiple tabs within a session for easy navigation and reference
Limited to one single embedded webpage
Security & compliance
No local software needed, secure browsing within a controlled environment
Potential security risks if the embedded code is not maintained properly
Collaboration features
Real-time interaction, annotations, and full-page control across all web content
Limited interaction restricted to the embedded are only
Ease of maintenance
No ongoing updates required. Works across all web pages without modifications.
Requires constant maintenance and reimplementation when website changes
Surfly settings, automated session recording is selected

Build infinitely customizable co-browsing journeys

With Surfly, it doesn’t matter what your specific needs are. Our speed-to-market for collaborative features is unrivalled. Get up and running in minutes instead of months. Presented in your company branding, running on your company domain. Accessed in one click. No sketchy URLs. No downloads.

“Surfly's solutions have enhanced our technological infrastructure. Their ability to understand and adapt to our requirements, coupled with the ease of API implementation, has enabled us to improve our customer interactions and internal processes.”
Sergey Krasovitskiy, Product manager

Add collaborative features to any digital product

Surfly offers several robust and powerful co-browsing APIs. Use these to turn any app, platform, or website into a fully collaborative co-browsing experience. Completely white-labeled so it looks exactly like your own product. No code needed, whatsoever.

“With Surfly we were able to instantly transform our self-service journey into a collaborative experience. Fully on-brand without pushing users to other software or another app.”
Bas von Meijenfeldt, Enterprise Client Manager
A surfly session, no code needed, powerful co-browsing API
Getting started

Setting up Surfly is simpler than you could ever imagine

Surfly’s technology uses proprietary, advanced proxy technology which enables you to transform any web interaction without changing the original application. Here’s how:

01

Step 1

Step 1

Enter a URL to get started

You don’t have to make any changes to the target website in order to make it collaborative. Simply load the page, copy the resulting Surfly link and share it to start co-browsing with a user, customer or prospect.

02

Step 2

Step 2

Users join the session

Your users don’t need to download any plugins or set up anything themselves. You can even share the Surfly link with multiple users, who can all join the collaborative session, from any device they prefer.

03

Step 3

Step 3

Start co-browsing together

It’s as simple as that. The entire web interaction is now shared. You can mask certain fields in any style you’d like, annotate, toggle control between agent and user, add video and more. Rendered in the highest quality.

04

Step 4

Step 4

Or build your own workflows

Surfly integrates with popular chat widget providers like Intercom, Salesforce and others. Build co-browsing workflows that match your current setup. Let users start co-browsing sessions and join them exactly where they are.

Universal co-browsing technology

Connect Surfly to your existing tech stack

Surfly offers native integrations with several with major CRM and contact center software like NICE, Salesforce, Cisco, Zendesk and Intercom. Our main integration options, though? An insanely simple setup, whatever your tech stack may be.

Security and compliance are core design principles of our product

Surfly’s technology has been designed to act as infrastructure, with information only passing through, but never stored by us. And when no data is stored, no data can be lost or leaked.

AICPA SOC compliant

Surfly meets the standards established by the American Institute of Certified Public Accountants (AICPA) for System and Organization Controls (SOC). Meaning we have robust data management controls in place.

ISO/IEC 27001 certified

Our information security management system has been certified for ISO/IEC 27001. This indicates Surfly is committed to information security as per internationally recognized best practices.

HIPAA compliant

Surfly also adheres to regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Meaning businesses operating in the healthcare industry can safely use Surfly to handle patient data.

Industries

Built specifically for companies with large and complex legacy infrastructure

Surfly powers collaborative user journeys serving over 200.000+ users in insurance, banking, healthcare and enterprise e-commerce. But these are just examples. Literally any digital product can benefit from collaborative features. So can yours.

what our clients say

Don’t just take our word for it

Here’s what others say about Surfly’s universal co-browsing technology.

Startpage’s best feature is ‘anonymous view,’ which lets you view the web pages that pop up in your results through an online anonymous proxy. It’s a fast and easy way to stay anonymous while searching and viewing any page you like.

TechNadu

Leading Tech Reporter

,

TechNadu

Surfly creates a more efficient shopping experience, helps regulate occupancy and means people end up buying more because they’ve already pre-screened everything in their fitting room.

Fokke de Jong

CEO

,

Suitsupply

Surfly is perfect for when I have the client in front of me (or on the phone) since I can provide an immediate quotation easily and don’t need to waste time and effort by going elsewhere and waiting for a response.

Broker

MS Amlin

,

MS Amlin

Surfly makes it possible for our customers to have an experience that is as close to meeting in-person, even when our financial consultants cannot be physically present.

Jeremy Ong

Chief Customer and Operations Officer

,

HSBC Life

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