Enrich omnichannel journeys to build relationships and boost NPS
Surfly adds industry-leading co-browsing features to CPAAS, UCAAS, or your CC platform and helps you provide best-in-class collaborative functionality for your customers, enriching their digital journeys. Contact with your team becomes visual and straightforward, as if agents and customers were sitting side-by-side.
SURFLY FOR NICE CXONE
Make contact center interactions fully collaborative
Make any conversation in NICE truly interactive by adding Surfly’s visual engagement features. Instantly, without code changes.
- Video chat
- Universal co-browsing & screen sharing
- E-signing & document editing
Seamlessly upgrade the digital CX, support, engagement, and remote selling. Out of the box, on any device.
See it in action
Universal Co-browsing
Multi-Person Video Chat
E-Signing & File Sharing
Secure Screen Sharing
100% Secure & Compliant
Surfly is trusted by NICE and other technology vendors
Surfly can supercharge any NICE interaction
Enhance existing platforms
Remote Selling
Close deals 2x faster by delivering memorable sales experiences
Personalized, human, and collaborative experience to shorten your sales cycle and drive more revenue. Surfly is a secure start-to-sign solution for any team looking to add a personal touch to their remote selling experience, all while using the platforms and technology you already invested in.
Remote Collaboration
Turn your site into a real-time collaboration space
With the click of a button, agents and customers can easily upgrade interactions to immersive, collaborative, and visual experiences. Be it onboarding, finding the right product, or going through a complex document together — Surfly seamlessly adds a collaborative layer and human touch to your digital journeys.
Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.
Urs B.
Product Manager Digital Banking
I like how easy it is to use and get started. Also the control-switching is easy. The user, i.e. a customer, is always in control.
And the performance is great. Many features allow to really collaborate with customers and business partners.
It seems the technical solution is much better than comparable services which rely on sharing screens or pixels.
Unsub H.
Principle Engineer
- So easy & fast implementation. I don’t need to change our website.
- Powerful APIs with good documents, I made a site in a few days using it.
- Secure architecture and functions, I can do masking of personal information.
- No installation, our customers don’t need additional installation.
- Fast performance
Mahendra M.
Senior Solution Sales Consultant
Surfly is a fantastic tool
Surfly is a great tool that simplifies real-time engagement with customers. The simplicity and ease of use make it the best co-browsing solution.
Shamael K.
CX Advisor | SaaS BDM
The logical next step for customer engagement and deeper connection
- Ease of use
- Ease of implementation
- Concrete ROI(sales, advisory, customer satisfaction)
- Ease of auditing
- Deeper visceral connection
Aibek A.
Biz Dev | Industrial IoT | Digital Transformation
Complex technology – made simple and powerful
The concepts of so-called “screen sharing” and “co-browsing” are not new and its relatively straightforward technology, almost all of the modern tools like Zoom, GTM, MS Teams provide such an option. However, all of them miss a single most important component – reliability. I’ve lost count on times when the ongoing product demos with sales prospects have been subject to interruptions due to the incapability of traditional applications to perform consistently.
Surfly’s web sharing technology is not simply a matter of convenience, it is a solution that enables organizations to build a relationship with customers and deliver a truly exceptional sales experience.