Make contact center interactions fully collaborative

Make any conversation in NICE truly interactive by adding Surfly’s visual engagement features. Instantly, without code changes.

  • Video chat
  • Universal co-browsing & screen sharing
  • E-signing & document editing

Seamlessly upgrade the digital CX, support, engagement, and remote selling. Out of the box, on any device.

See it in action

Universal Co-browsing
Multi-Person Video Chat
E-Signing & File Sharing
Secure Screen Sharing
100% Secure & Compliant

Surfly is trusted by NICE and other technology vendors

Surfly can supercharge any NICE interaction

Enhance existing platforms

Enrich omnichannel journeys to build relationships and boost NPS

Surfly adds industry-leading co-browsing features to CPAAS, UCAAS, or your CC platform and helps you provide best-in-class collaborative functionality for your customers, enriching their digital journeys. Contact with your team becomes visual and straightforward, as if agents and customers were sitting side-by-side.

Remote Selling

Close deals 2x faster by delivering memorable sales experiences

Personalized, human, and collaborative experience to shorten your sales cycle and drive more revenue. Surfly is a secure start-to-sign solution for any team looking to add a personal touch to their remote selling experience, all while using the platforms and technology you already invested in.

Remote Collaboration

Turn your site into a real-time collaboration space

With the click of a button, agents and customers can easily upgrade interactions to immersive, collaborative, and visual experiences. Be it onboarding, finding the right product, or going through a complex document together — Surfly seamlessly adds a collaborative layer and human touch to your digital journeys.

red security icon with lock

Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.

Urs B. Product Manager Digital Banking

I like how easy it is to use and get started. Also the control-switching is easy. The user, i.e. a customer, is always in control.

And the performance is great. Many features allow to really collaborate with customers and business partners.

It seems the technical solution is much better than comparable services which rely on sharing screens or pixels.

Unsub H. Principle Engineer
  • So easy & fast implementation. I don’t need to change our website.
  • Powerful APIs with good documents, I made a site in a few days using it.
  • Secure architecture and functions, I can do masking of personal information.
  • No installation, our customers don’t need additional installation.
  • Fast performance
Mahendra M. Senior Solution Sales Consultant

Surfly is a fantastic tool

Surfly is a great tool that simplifies real-time engagement with customers. The simplicity and ease of use make it the best co-browsing solution.

Solutions Architect Information Technology and Services

A plug and play solution to add enhancements to your own platform

It enhances our existing experience on our own platform since we can video chat while collaborating with our customers or internally. The best part is that we don’t have to download or integrate anything; it just works on top of our existing platform.

Administrator Enterprise Financial Services (>1000 employees)

A hassle-free solution that is friendly to use, integrate, and affordable to adopt

Universal browsing with video chat and document upload/download is a perfect combination for digital insurance!

And I think the free trial and online resource is really helpful for early evaluation.

Akshay C. Senior Enterprise Design Consultant

You can start with zero implementation effort

Working with clients, presenting my user stories to clients, and understanding their real-time feedback is extremely easy. It beats anything else. Editing, Highlighting, Signature, Floating video, control transfer are all beautiful features that work as they should. The clients can join without any installation and from any of their devices.

Distribution Lead Enterprise Insurance (>1000 employees)

Why Surfly impressed me?

Surfly’s co-browsing solution is easy to use for both customers and agents, and the back-end system allows businesses to customize many different settings like user interface and the black-list/white-list, and so on.

What attracted me most is Surfly’s e-signature feature and document collaboration, which can help the insurance industry develop the digital online service significantly.

Shamael K. CX Advisor | SaaS BDM

The logical next step for customer engagement and deeper connection

  • Ease of use
  • Ease of implementation
  • Concrete ROI(sales, advisory, customer satisfaction)
  • Ease of auditing
  • Deeper visceral connection
Aibek A. Biz Dev | Industrial IoT | Digital Transformation

Complex technology – made simple and powerful

The concepts of so-called “screen sharing” and “co-browsing” are not new and its relatively straightforward technology, almost all of the modern tools like Zoom, GTM, MS Teams provide such an option. However, all of them miss a single most important component – reliability. I’ve lost count on times when the ongoing product demos with sales prospects have been subject to interruptions due to the incapability of traditional applications to perform consistently.

Surfly’s web sharing technology is not simply a matter of convenience, it is a solution that enables organizations to build a relationship with customers and deliver a truly exceptional sales experience.

Christian H. Product Portfolio Director

A pleasure from day one

Surfly convinced us from day one and since then, we didn’t get disappointed in this valuable and friendly partnership. The software of Surfly is a great addition to the OneDealer-portfolio and makes us, and more importantly – our customers, very happy.

Elevate your existing contact center interactions