What is co-browsing?
Co-browsing, also known as collaborative browsing, allows users to navigate and interact with a web page together in real time. It enhances customer interactions, enabling you to seamlessly guide customers through sales or support journeys.
Surfly Co-browsing lets you do something no one else can — surf any site or web app without the need to add code or install third-party software.
Trusted by hundreds of companies and more than 200,000 users worldwide
How does co-browsing work?
Co-browsing software works by sharing only what is in your browser tab, taking all the HTML content that makes up the web page you want to share, sending it to the participant, and recreating the page on their end. Since this data is text-based, it requires less bandwidth than screen sharing. That means it’s faster and less resource-intensive.
Surf any content on the full web
Surfly enables you to co-browse any type of content across the entire web or any digital property.
Whether it’s your own site or a 3rd party site, and includes video, iframes, or any other type of content, it can all take place within a Surfly Co-browsing Session.
No changes to your website or digital property needed
You can start using Surfly to co-browse any website or digital property from the moment you sign-up without the need to add any code to your website or other digital properties.
You can start a Surfly Co-Browsing session from any URL, share a link with anyone, and you will instantly be joined together in a co-browsing session.
See how Surfly stacks up compared with alternatives
Know everything that happens in a session across the full web
If an agent is helping a customer fill out a form or sign a document, having a record of who performed what action is crucial for reporting and compliance. Surfly’s Co-browsing comes with detailed audit logs, so you always have full insight into everything that happens in a session. This also includes any actions that take place on 3rd party sites or applications.
This is crucial for highly regulated industries like Insurance or Financial Services.
Quick and easy integrations
Acting as interaction middleware, Surfly doesn’t require you to make changes to your current flow, and can simply be added where you need it. It also works with the different CRM, Contact Center, and other technologies you already use, instantly adding communication and collaboration.
So whether it’s Salesforce, Cisco, NICE, Amazon Connect, or others, Surfly can be easily integrated.
Is co-browsing safe?
Yes, co-browsing is the safest way to browse together as the interaction only occurs in a single browser tab and participants can never gain access to any other part of your device.
Surfly Co-browsing takes it one step further. We let users hide sensitive information, use audit logs, and don’t require potentially dangerous third-party software installations.
Screen sharing is not safe. It shares your entire desktop by streaming the pixels that make up your screen – potentially leaking sensitive or private data.
Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.
1. What is the technology that powers Surfly’s Co-browsing?
2. What is the difference between Surfly’s Co-browsing and screen sharing?
3. Can I integrate Surfly into my current technology?
Secret Weapon Against COVID-19
Technical point of view
- So easy & fast implementation. I don’t need change our website.
- Powerful APIs with good documents, I made a site in a few days using it.
- Secure architecture and functions, I can do masking of personal information.
- No installation, our customers don’t need additional installation.
- Fast performance
Great additional service to our company!
It is so easy! No one has to download anything for us to connect and the steps needing to make the connection is simple. It has great features that make it easy to show multiple websites and even be able to show documents loaded in my computer. To be able to swap control of the cursor back and forth is also great, so the end user can feel a part of their own enrollment.
Product Portfolio Director
A pleasure from day one
Surfly convinced us from day one and since then, we didn’t get disappointed in this valuable and friendly partnership. The software of Surfly is a great addition to the OneDealer-portfolio and makes us, and more importantly – our customers, very happy.