What is co-browsing?
Co-browsing, also known as collaborative browsing or cobrowsing technology, allows users to navigate and interact with a web page together in real time. It enhances customer interactions, enabling you to seamlessly guide customers through sales or support journeys.
Surfly Co-browsing lets you do something no one else can — surf any site or web app without the need to add code or install third-party software.
The Ultimate Guide to Co-browsing
Are you looking to implement cobrowsing in your business?
This e-book will explain cobrowsing technology, its benefits and limitations compared to screen sharing, and the things to consider while choosing a co-browsing software.
We hope this e-book will help you decide whether a cobrowse solution makes sense for your business.
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How does co-browsing software work?
Co-browsing software works by sharing only what is in your browser tab, taking all the HTML content that makes up the web page you want to share, sending it to the participant, and recreating the page on their end. Since this data is text-based, it requires less bandwidth than screen sharing. That means it’s faster and less resource-intensive.
Co-browsing technology vs Screen sharing : compared in 3 mins
Is co-browsing safe?
Yes, co-browsing is the safest way to browse together as the interaction only occurs in a single browser tab and participants can never gain access to any other part of your device. Surfly Co-browsing takes it one step further as we let users hide sensitive information, use audit logs, and don’t require potentially dangerous third-party software installations. Screen sharing is not safe. It shares your entire desktop by streaming the pixels that make up your screen – potentially leaking sensitive or private data.
Cobrowse any content on the full web
No changes to your existing tech stack needed with Surfly Co-browsing technology
See how Surfly stacks up compared with alternatives
Know everything that happens in a session across the full web
Quick and easy integrations
Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.
Do you have questions about our plans or pricing? Feel free to contact us via our live chat, schedule a demo, or email us at firstname.lastname@example.org. You can also access our full documentation by clicking the link below.
The driving force behind Surfly is our powerful interaction middleware. All requests and responses made during a Surfly Session pass through our proxy, allowing us to modify website code in a way that enhances digital interaction between two or more parties. Thus, we act as a middleware platform: a transparent layer of technology that can be added to any application to facilitate and improve its digital interactions. You can read more about it on our Interaction Middleware page.
The quick answer: Surfly’s Co-browsing offers a higher quality experience that’s faster and more secure than screen sharing because we employ an advanced proxy technology. It shares website code with all participants in a synced way, as opposed to screen sharing tools that force you to stream the entire contents of your screen (code is way smaller than pixels!).
Think of Surfly’s powerful interaction middleware as the fastest way to travel on the web! If you want a full explanation, check out our Surfly Co-browsing vs. Screen Sharing page.
Yes. Because Surfly is interaction middleware powered by our advanced proxy, it can be easily added to your current technology without having to change the code within your current applications.
Read more about the implementation options.
- So easy & fast implementation. I don’t need to change our website.
- Powerful APIs with good documents, I made a site in a few days using it.
- Secure architecture and functions, I can do masking of personal information.
- No installation, our customers don’t need additional installation.
- Fast performance
Great additional service to our company!
It is so easy! No one has to download anything for us to connect and the steps needing to make the connection is simple. It has great features that make it easy to show multiple websites and even be able to show documents loaded in my computer. To be able to swap control of the cursor back and forth is also great, so the end user can feel a part of their own enrollment.
A pleasure from day one
Surfly convinced us from day one and since then, we didn’t get disappointed in this valuable and friendly partnership. The software of Surfly is a great addition to the OneDealer-portfolio and makes us, and more importantly – our customers, very happy.