Surfly vs. co-browsing solutions
What’s the difference between Surfly and co-browsing solutions?
At Surfly we’ve enabled over 200,000 users to co-browse any site or digital application without the need to add any code or download an application, something no one else can do. That’s just one of the things that sets Surfly apart from everyone else.
Trusted by hundreds of companies and more than 200,000 users worldwide
See how Surfly stacks up compared with alternatives
Surf any content on the full web
Surfly enables you to co-browse any type of content across the entire web or any digital property.
Whether it’s your own site or a 3rd party site, and includes video, iframes, or any other type of content, it can all take place within a Surfly Co-browsing Session.
No changes to your website or digital property needed
You can start using Surfly to co-browse any website or digital property from the moment you sign-up without the need to add any code to your website or other digital properties.
You can start a Surfly Co-Browsing session from any URL, share a link with anyone, and you will instantly be joined together in a co-browsing session.
Know everything that happens in a session across the full web
If an agent is helping a customer fill out a form or sign a document, having a record of who performed what action is crucial for reporting and compliance. Surfly’s Co-browsing comes with detailed audit logs, so you always have full insight into everything that happens in a session. This also includes any actions that take place on 3rd party sites or applications.
This is crucial for highly regulated industries like Insurance or Financial Services.
Quick and easy integrations
Acting as interaction middleware, Surfly doesn’t require you to make changes to your current flow, and can simply be added where you need it. It also works with the different CRM, Contact Center, and other technologies you already use, instantly adding communication and collaboration.
So whether it’s Salesforce, Cisco, NICE, Amazon Connect, or others, Surfly can be easily integrated.
Other co-browsing solutions have severe limitations when it comes to the intricate details of a web journey, read below to find out the details
Comparison
No website changes or code required on each page
iFrames or Framesets (embedded content)
Navigate to different web pages and surf the full web
CSS pseudo classes (interactive menus)
Javascript navigation and continuous scrolling
Resources behind authentication/login
Canvas (short animations/simple drawing tools)
SVG's (including animations)
HTML5 Audio
WebGL
HTML5 Video synchronized playback
Native Selects
Javascript Alert() Confirm() Prompt()
Open and view non-embedded PDF's
Open and view non-embedded images / documents (Word, Excel, PPT, etc.)
Synchronized downloading of content
Sychronized Captcha/recaptcha
Fine grain control switching
onChange() form events from follower
Monkey patching of built-in javascript functionality
Full content editable from synchronization
Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.
Any questions?
Do you have questions about our plans or pricing? Feel free to contact us via our live chat, schedule a demo, or email us at sales@surfly.com. You can also access our full documentation by clicking the link below.
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1. What is the technology that powers Surfly’s Co-browsing?
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2. What is the difference between Surfly’s Co-browsing and screen sharing?
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3. Can I integrate Surfly into my current technology?
Surfly’s features
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Unsub H.
Principal Engineer
30 March 2021
Secret Weapon Against COVID-19
Technical point of view
- So easy & fast implementation. I don’t need change our website.
- Powerful APIs with good documents, I made a site in a few days using it.
- Secure architecture and functions, I can do masking of personal information.
- No installation, our customers don’t need additional installation.
- Fast performance
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Catherine D.
23 November 2020
Great additional service to our company!
It is so easy! No one has to download anything for us to connect and the steps needing to make the connection is simple. It has great features that make it easy to show multiple websites and even be able to show documents loaded in my computer. To be able to swap control of the cursor back and forth is also great, so the end user can feel a part of their own enrollment.
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Christian H.
Product Portfolio Director
26 March 2021
A pleasure from day one
Surfly convinced us from day one and since then, we didn’t get disappointed in this valuable and friendly partnership. The software of Surfly is a great addition to the OneDealer-portfolio and makes us, and more importantly – our customers, very happy.
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