What is co-browsing?
Co-browsing, also known as collaborative browsing or cobrowsing technology, allows users to navigate and interact with a web page together in real time. It enhances customer interactions, enabling you to seamlessly guide customers through sales or support journeys.
Surfly Co-browsing lets you do something no one else can — surf any site or web app without the need to add code or install third-party software.
The Ultimate Guide to Co-browsing
Are you looking to implement cobrowsing in your business?
This e-book will explain cobrowsing technology, its benefits and limitations compared to screen sharing, and the things to consider while choosing a co-browsing software.
We hope this e-book will help you decide whether a cobrowse solution makes sense for your business.
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How does co-browsing software work?
Co-browsing software works by sharing only what is in your browser tab, taking all the HTML content that makes up the web page you want to share, sending it to the participant, and recreating the page on their end. Since this data is text-based, it requires less bandwidth than screen sharing. That means it’s faster and less resource-intensive.
Co-browsing technology vs Screen sharing : compared in 3 mins
Is co-browsing safe?
Yes, co-browsing is the safest way to browse together as the interaction only occurs in a single browser tab and participants can never gain access to any other part of your device. Surfly Co-browsing takes it one step further as we let users hide sensitive information, use audit logs, and don’t require potentially dangerous third-party software installations. Screen sharing is not safe. It shares your entire desktop by streaming the pixels that make up your screen – potentially leaking sensitive or private data.
Cobrowse any content on the full web
Surfly enables you to cobrowse any type of content across the entire web or any digital property.
Whether it’s your own site or a 3rd party site, and includes video, iframes, or any other type of content, it can all take place within a Surfly Co-browsing Session.
No changes to your existing tech stack needed with Surfly Co-browsing technology
You can start using Surfly to cobrowse any website or digital property from the moment you sign-up without the need to add any code to your website or other digital properties.
You can start a Surfly Co-Browsing session from any URL, share a link with anyone, and you will instantly be joined together in a co-browsing session.
See how Surfly stacks up compared with alternatives
Know everything that happens in a session across the full web
If an agent is helping a customer fill out a form or sign a document, having a record of who performed what action is crucial for reporting and compliance. Surfly’s Co-browsing comes with detailed audit logs, so you always have full insight into everything that happens in a session. This also includes any actions that take place on 3rd party sites or applications.
This is crucial for highly regulated industries like Insurance or Financial Services.
Quick and easy integrations
Acting as interaction middleware, Surfly doesn’t require you to make changes to your current flow, and can simply be added where you need it. It also works with the different CRM, Contact Center, and other technologies you already use, instantly adding communication and collaboration.
So whether it’s Salesforce, Cisco, NICE, Amazon Connect, or others, Surfly can be easily integrated.
Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.
Any questions?
Do you have questions about our plans or pricing? Feel free to contact us via our live chat, schedule a demo, or email us at sales@surfly.com. You can also access our full documentation by clicking the link below.
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The driving force behind Surfly is our powerful interaction middleware. All requests and responses made during a Surfly Session pass through our proxy, allowing us to modify website code in a way that enhances digital interaction between two or more parties. Thus, we act as a middleware platform: a transparent layer of technology that can be added to any application to facilitate and improve its digital interactions. You can read more about it on our Interaction Middleware page.
The quick answer: Surfly’s Co-browsing offers a higher quality experience that’s faster and more secure than screen sharing because we employ an advanced proxy technology. It shares website code with all participants in a synced way, as opposed to screen sharing tools that force you to stream the entire contents of your screen (code is way smaller than pixels!).
Think of Surfly’s powerful interaction middleware as the fastest way to travel on the web! If you want a full explanation, check out our Surfly Co-browsing vs. Screen Sharing page.
Yes. Because Surfly is interaction middleware powered by our advanced proxy, it can be easily added to your current technology without having to change the code within your current applications.
Read more about the implementation options.
Surfly’s features
Co-browsing
Video chat
Screen sharing
E-signing
FIle editing
- So easy & fast implementation. I don’t need to change our website.
- Powerful APIs with good documents, I made a site in a few days using it.
- Secure architecture and functions, I can do masking of personal information.
- No installation, our customers don’t need additional installation.
- Fast performance
