Amsterdam, 15 November, 2019 – Surfly – creators of co-browsing technology, has received an investment of €2M from Alma Mundi Insurtech Fund.
Surfly was founded in 2012 in Amsterdam on the idea that customer service should be simplified. With Surfly’s co-browsing technology thousands of advisors across 40 different countries are using the solution to assist users remotely as if they were sitting next to them. Being able to take over their web-session and upgrade a phone conversation to a video call without the need to install any software.
“The last year we’ve seen an incredible growth, the technology has been proven by major clients such as Achmea. Our clients report increased NPS scores and being able to quadruple their conversion rates using our solution. We see an increasing market demand for co-browsing technology that can improve the customer experience and bridge the gap between the contact centre and online customer journeys“.
“Teaming up with Mundi will allow us to do two things, first of all their financial support will allow us to better support our partner network that we’ve built the past years but on top of that we will also be able to leverage the amazing network of Mundi Club.” says Nicholas Piël, CEO of Surfly
Surfly powers more than 100,000 users with over 2 million sessions per year across 40 different countries. With Surfly, agents can view the browser window of a customer and help guide them in a fast and intuitive manner – without the need for any plugins or configurations. Companies such as AO, Empire Life, Achmea, Fidelis Care, and Southern Cross rely on our co-browsing technology to improve the customer journey, increase conversion rates and lifetime value of a customer.
About Alma Mundi Ventures
Alma Mundi Insurtech Fund is a B2B tech venture fund. We invest between 500K and 5M in each startup. Our headquarters are in Madrid and we have an operational presence in Barcelona, London, Seattle & New York. We bring value added to entrepreneurs by leveraging our global network, called the Mundi Club, which groups more than 500 members in 41 cities worldwide. The Club is made up of senior executives, including many CEOs, from hundreds of companies including Amazon, Bertelsmann, Cisco, and Intel to name a few.