Amsterdam, The Netherlands, October 30, 2019. Today Surfly, the leading provider of co-browsing technology, announced that, as a part of its partnership with Vonage, a global leader of business cloud communications, it will be included on the Vonage App Center. The Vonage App Center is built on a flexible microservices architecture that allows partners to deploy business apps from directly within Vonage Business Cloud (VBC), Vonage’s cloud-native unified communications solution.
Surfly joins other respected tech names in the Vonage App Center, including, Salesforce Essentials, Microsoft, SugarCRM and Zoho.
“Vonage is known globally for its vision and ability to enable its users to accelerate digital transformation. This collaboration enables Vonage users to leverage Surfly to enhance the overall experience of their end customers. We are excited to be part of the Vonage App Center, given their shared commitment to help businesses create meaningful relationships with customers and achieve business goals.” – Nicholas Piël, CEO of Surfly.
By adding Surfly, Vonage customers can take advantage of universal co-browsing to enhance the customer experience throughout their digital channels. Gartner sees co-browsing as a “hidden gem for enabling differentiation and bridging the gap between human and AI-driven interactions.”
Brands looking to connect their advisors and agents with their customers to solve complex problems can instantly transform their web sites and applications into collaborative interfaces, bringing immediate business value. In a recent project, a leading telecommunications company went live with Surfly within a day and after one month, they demonstrated a 4x improvement in conversion rates, improved new product launch, more engaged agents and improved customer satisfaction and NPS.
“We are pleased to partner with Surfly, adding co-browsing capabilities to our robust App Center offering and making it easy to quickly add and integrate the application into our Vonage Business Cloud solution,” said Bryan Stokes, VP Product Management for Vonage. “With App Center we are providing our customers with the ability to quickly access tools like Surfly to create exceptional experiences for employees and their own customers.”
Headquartered in Amsterdam, Surfly is the world’s leading provider of universal co-browsing. Surfly powers more than 100K users with over 2 million sessions across leading organizations. Companies such as Achmea, Southern Cross, CSAA, Fidelis Care, and Empire Life use Surfly to improve the customer journey, increase the lifetime value, and improve NPS and customer satisfaction scores. Designed to enable world-class customer experiences – co-browsing drastically reduces the complexity and frustration, associated with multiple web channels and provides better collaboration between departments.
Surfly has experienced strong growth and success in top international markets including Europe, North America, Asia, Africa, Australia, and New Zealand. And has won numerous awards, including The Heart Tech 2018 Customer Service – Demo Day”, the 2018 DXC Invitational award and were selected to represent the Netherlands in digitalswitzerland. For information, please visit Surfly.com