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Oracle Co-browse has phased out on December 31st 2024, leaving many businesses in need of a reliable alternative to continue providing seamless digital experiences. Whether you’re looking for better integration, advanced security features, or smoother customer interactions, we've compiled a list of the top five Oracle Co-browse alternatives to keep your customer support team performing at its best.
List of the best alternatives to Oracle Co-browse to try right now
- Surfly
- Fullview
- Glia
- Upscope
- Cobrowse.io
Why look for an Oracle Co-browse alternative?
While Oracle Co-browse has been a trusted solution for many businesses, its limitations and phase-out mean that finding an alternative is not only necessary but can also provide an opportunity to upgrade your customer support capabilities.
The right alternative will offer better flexibility, ease of use, and stronger integrations with the tools your business already relies on.
Top features to look for in co-browsing software
When evaluating co-browsing alternatives, it's important to consider a few key features. First, assess the ease of use—Will your Customer and Agents be able to use it without doing much set up? Does the tool operate directly in a browser without requiring plugins or additional software?
Next, examine its security features, focusing on how well it protects sensitive data through encryption, permission controls, and session recording capabilities. How well does the tool protect your sensitive information, where does it store the data that passes through its systems and what options do you have to control and limit this?
Finally, check if the tool integrates seamlessly with your existing CRM or customer support software to ensure a smooth workflow. With these criteria in mind, let’s explore the top alternatives to Oracle Co-browse.
The best Oracle Co-browse alternatives
Businesses need to find solutions that not only replicate but improve upon its capabilities. The co-browsing software landscape offers a range of tools, each with unique features that cater to different industries and use cases.
Below, we present the top five alternatives.
1. Surfly – best for universal co-browsing
Surfly – that’s us, by the way – is a market leader in universal co-browsing, offering flexibility across any digital experience, including iFrames, third-party content, and dynamic web elements. Surfly is the only co-browsing tool that can offer full functionality across the entire web without you needing to do anything at all.
Unlike many co-browsing solutions that require complex setups or modifications to your website, Surfly works right out of the box - no code changes or plugins needed. This makes it incredibly easy to implement while still providing powerful, real-time collaboration.
What sets Surfly apart is its ability to offer a frictionless experience for both customers and support teams. Whether you’re in sales, customer service, or technical support, Surfly empowers your team to guide customers through complex processes, share screens, highlight areas of interest, and even sign documents on the spot through our native e-signature functionality.
Plus, it all happens in a secure, compliant environment, with advanced features like field masking to protect sensitive data and ensure privacy.
Key features:
- Works without modifying your website
- Faster than embedded tools
- Browser like experience with the quality reduction
- Strong redaction abilities and absolutely no storage of sensitive data
- Strong Audit possibilities
- Real-time video calls and e-signature capabilities
- Compliant with major security standards (SOC, ISO, HIPAA, GDPR)
2. Fullview – best for troubleshooting
Fullview is perfect for support teams focused on providing quick, effective customer service on your own website. It integrates with existing CRM systems and includes features like session replays and real-time screen control. This type of solution is good for Support teams with a defined scope and no need to explore the wider web.
Key features:
- Real-time co-browsing and screen control
- CRM integration for an integrated customer journeys
- Session recordings for better customer interaction review
3. Glia – best for financial institutions
Glia excels in the financial sector by combining co-browsing with a complete contact center solution. Its security features are - like Surfly - robust enough to serve financial and health organizations with strict data privacy requirements.
Glia is focused on delivering a complete contact platform that includes co-browsing so if co-browsing isn’t the central feature of your design or if you want to add co-browsing into an entirely new set up, Glia might be a good way to go.
Key features:
- AI virtual assistants to enhance customer interaction
- Secure and compliant with industry standards
- Comprehensive analytics for improving customer experience
4. Upscope – best for quick screen sharing
Upscope simplifies the process of co-browsing and screen sharing. It allows you to guide customers by highlighting or drawing on their screens and take control when needed. While it integrates easily with customer support platforms, Upscope lacks a video feature, which may limit its usefulness in certain integrations where video is required.
The solution is simple to deploy and easy to use but has some limitations when handling third-party content and can experience latency in certain scenarios.
Key features:
- One-click screen sharing
- Customizable co-browsing features
- Easy integration with customer support platforms
5. Cobrowse.io – best for mobile and desktop integration
Cobrowse.io offers a versatile co-browsing solution with both a web version and also SDKs for mobile, desktop, and apps. It provides various session initiation options like SMS, smart buttons, or deep links, making it an excellent choice for sales and customer support teams who work across multiple devices.
Key features:
- Mobile screen sharing support if using the SDK for development
- SDK for seamless mobile app use and easy integration with desktop applications
- A simple, web-based version that offers a good rendition of the basics on your own website
Why Surfly is your best bet
When looking for a robust co-browsing solution after Oracle’s exit, Surfly stands out as the most capable alternative when it comes to the underlying technology. Unlike other tools, which are often limited to specific web pages or require embedding on your web pages, Surfly offers true universal co-browsing. This means you can browse and interact with any website, web app, or third-party content without any code changes.
Surfly allows seamless collaboration across all digital platforms—whether it’s a payment portal, embedded video, or an external link—ensuring a consistent, high-quality experience.
Additionally, Surfly doesn’t rely on slow, traditional screen sharing, which many solutions use as a workaround when things get difficult. Instead, it replicates the exact browsing experience users are familiar with, allowing you to offer real-time, hassle-free support on every part of the internet. Surfly is also among the only tools that keeps no record of what sessions contain - though we do enable you to collect information if you want it.
Surfly doesn’t focus on pre-built integrations but instead offers a range of APIs to make it play well with other systems, whatever they might be. The solution is designed to help you bring co-browsing to your CX without having to overhaul what you already have.
This makes Surfly the only co-browsing software that truly lets you engage with anything online, making it the best alternative to Oracle’s co-browsing for businesses prioritizing customer experience, operational ease, and data security.
Ready to upgrade your co-browsing experience?
As Oracle Co-browse phases out, now is the perfect time to explore more advanced, secure, and flexible alternatives. Each solution mentioned here caters to different business needs, from financial institutions to mobile-first companies. Evaluate your specific use case and choose the co-browsing tool that fits your business goals best.
Book a demo with Surfly today and discover how we can enhance your customer support experience.
