65% of us are visual thinkers, there’s a clear rise in preference for visual channels, empathy is taking center stage and empowering super agents has never been more important! So, what are you waiting for?
Our Executive Team will be at Enterprise Connect between 21st - 24th March and we’d welcome the chance to explore how you can instantly add co-browsing, video chat, document editing, digital signatures to your platform or any customer journey – without writing a single line of code.
Frost & Sullivan have recently honored Surfly as being a Global Leader in Visual Engagement and you can access the report (and some other goodies) below.
Visual engagement tools became the disruptive technology of 2020. Studies show customers clearly prefer the visual channel over chat and voice. Frost & Sullivan talk about picking the best visual tool that ticks all the boxes.
How customers interact with businesses in regulated industries has increased demand for tools that allow remote interaction on a compliant platform. Meet co-browsing, an interactive solution that is compliant by design: from masking customers’ personal info to logs that let you audit interactions.
Using Surfly’s secure cloud add-on for co-browsing and video chat, consumers, agents, advisors, and CSRs can instantly connect and collaborate via their browsers. It’s much easier to build trust when there’s no software to install. Surfly doesn’t require you to make changes to your current flow, and can simply be added where you need it.
At Surfly, this question comes up everyday, and it’s one that we love to answer. We’ve enabled over 200,000 users to recreate the in-person meeting experience with our co-browsing technology, in a way that can never be replicated with screen sharing.