A truly scalable platform, Surfly offers a real-time web sharing technology and enables remote collaboration by showing others what you see in your web browser.
Connecting with your customers over the phone or by chat can be tricky sometimes. Especially when you try to guide them through your website. Miscommunication is lurking on the horizon, so it is important to create a bond of trust and bring your agents closer to your customers. With Surfly you can create an in-person experience with your customers and connect to them seamlessly. Launch a Surfly session and instantly see your customer issues or illustrate a concept without a hitch. Quick and simple!
“4.7% annual improvement in comparison to 0.2% decline when not using co-browsing”
Sharing a website will enable customer service representatives to increase their first line resolution and decrease their solution times. Furthermore it will drop the call back ratio, since the participants can actually see what they have to do the next time.
With Surfly you can launch co-browsing sessions directly from your website. You can even customize the flow in such a way that it perfectly matches your website’s look and feel! Furthermore, it’s possible to integrate Surfly together with other chat solutions and CRM systems. With many different astonishing features, create the exact experience you desire for your customers as well as your agents. Surfly will help you save time and get straight to your customers, instantly!