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Interview with Nicholas Piël, founder of Surfly

What is your mission? My mission is to make the web personal again. With Surfly, we enable companies to connect remotely with their website visitors in a personal way. We strive to offer our solution with the highest quality which works in a simple, fast and safe way. We do not allow technological hurdles to […]




Online Presence is your Pitch




H2H and Technology A Perfect Match?

We all know that we are now in the Information Age. The Information Age (also known as the Computer Age, Digital Age, or New Media Age) is a period in human history characterised by the shift from the traditional industry that the industrial revolution brought through industrialisation, to an economy based on information computerisation. The […]




Shifting Worlds of Sales

Last week, I read a great article by Paul Keijzer, Are You Ready For The ’Skillpreneurs’ Revolution?, he spoke about his thoughts on recruiting ‘skillpreneurs’ and mentioned the annual prediction for 2015 by Josh Bersin: “The number 1 key trend is: Engagement, retention, culture and inclusion have become front burner issues.” I think that’s not only […]




Inside Sales – today’s reality

Some people say that selling has changed – In our opinion, selling hasn’t changed, since companies and people still buy. But, the acquisition process of new information or products has changed in a way that it is more focussed on the human interaction instead of just the producer. Bryan Kramer released a great book last […]




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4 reasons to add cobrowsing to your customer service

Companies are increasingly using real-time help to improve their customer contact. To make sure you keep ahead of your competitors, you have to find new ways to delight and amaze your customers. Satisfaction ratings from a Forrester’s survey show that help via cobrowsing results in higher customer satisfaction (78%) than phone help (74%) or chat […]




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Personalizing your customer contact

Research from LivePerson reveals that 87% of online consumers agree that they are likely to be loyal to a company that delivers a great online experience. More and more, companies are realizing that good customer service is key. Personalization can play an important role in improving customer contact. Here are a few ways to get […]




We’ve reached 100.000 sessions!

Today, we’ve reached a digital milestone. In the last 6 months you guys created more than 100.000 sessions! We’re happy to see people all over the world using Surfly for many different use cases. Read our press release on this milestone in English or Dutch.




Real-time web sharing in education

Surfly is a useful web sharing service for both teachers and students. Web sharing can be used in distance-learning programs and to support teachers in the classroom. Web sharing in distance learning With distance-learning programs, students and teachers do not have to be in the same classroom and they can communicate at their own pace. […]




Co-browsing API live

Our API is live! Now you can integrate our real-time co-browsing technology into your own product or website. Use cases for Surfly Surfly allows you to have a real-time look at a customer’s browser tab or to help clients purchase their favorite products, fill in forms, or solve service problems. With Surfly you’ll be able […]